Terms of Service

Effective Date: August 15, 2026

These Terms of Service govern your access to the TSG website and your purchase of products from TSG.

By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

1.About TSG

TSG is an online retailer offering snacks and related products.

Store Name: TSG

Business Address: 305 Milner Ave #700, Scarborough, ON M1B 3V4, Canada

Telephone: +1 (855) 265‑6683

Email: paulnihez@gmail.com

2.Eligibility

You must be legally capable of entering into a purchase agreement in your jurisdiction.

If you are under the applicable age of majority, you may use the website only with the involvement and permission of a parent or legal guardian.

3.Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, allergens, sizes, images, prices, and availability are accurate.

Product packaging and appearance may change without notice. Customers should always review the physical product label before consumption, especially if they have allergies, intolerances, or dietary restrictions.

Website information is provided for general shopping purposes and is not medical or nutritional advice.

4.Allergies and Dietary Requirements

Products may contain or have been processed near common allergens, including nuts, peanuts, milk, eggs, wheat, soy, sesame, or other ingredients.

Customers are responsible for reviewing the product label and deciding whether a product is suitable for their needs.

5.Prices and Taxes

Product prices are displayed on the applicable product pages. Applicable taxes and the final order total will be shown before payment.

We may update prices at any time, but a price change will not affect an order that has already been accepted.

6.Payments

Payment must be successfully authorized before an order is confirmed.

Payments are processed through third‑party payment providers. TSG does not directly store complete credit or debit card details.

7.Pricing and Product Errors

We reserve the right to correct genuine pricing, availability, or product‑information errors.

If an error affects your order, we will contact you and allow you to confirm the corrected order or receive a complete refund.

8.Order Acceptance

An order‑confirmation email acknowledges that we received your order. It does not necessarily mean the order has been finally accepted.

We may cancel or limit an order when:

A product is unavailable.

Payment cannot be authorized.

Delivery information is incomplete or invalid.

The order appears fraudulent or abusive.

A material price or product error occurred.

The transaction would violate applicable law.

If we cancel a paid order, a refund will be issued to the original payment method.

9.Shipping

All eligible orders include free delivery and free return shipping. Orders will be processed within 1‑15 business days after order confirmation, and delivered within 1‑15 business days after shipment.

Additional information is available in our Shipping Policy, which forms part of these Terms.

10.Returns and Refunds

Customers may request an unconditional refund for any reason within 15 days after delivery.

Because TSG sells food products, customers must not return food unless our customer‑service team provides instructions.

Additional information is available in our Return & Refund Policy.

11.Customer Accounts

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

Notify us immediately if you believe your account has been accessed without authorization.

12.Acceptable Use

You must not:

Use the website for fraudulent or unlawful purposes.

Interfere with the website’s security or operation.

Introduce malicious software or automated attacks.

Submit false information or impersonate another person.

Copy or commercially exploit website content without authorization.

Use the website in a manner that violates another person’s rights.

13.Intellectual Property

Original website content—including text, graphics, photographs, layout, and design—is owned by TSG or used with permission and is protected by applicable intellectual‑property laws.

Third‑party product names and trademarks belong to their respective owners. Their appearance on our website does not imply sponsorship or endorsement unless clearly stated.

14.Reviews and Submitted Content

If you submit a review or other content, you confirm that it is accurate, lawful, and does not violate another person’s rights.

We may remove content that is fraudulent, abusive, misleading, unlawful, or unrelated to the applicable product.

15.Third‑Party Services

Our website may use third‑party payment, hosting, analytics, delivery, and customer‑service providers.

Those providers may have separate terms and privacy policies. TSG is not responsible for external websites that we do not operate or control.

16.Disclaimer

We make reasonable efforts to provide accurate information and reliable website access. Temporary interruptions, errors, or delays may nevertheless occur.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded.

17.Limitation of Liability

To the maximum extent permitted by applicable law, TSG will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the website or products.

This limitation does not apply where liability cannot legally be excluded or limited.

18.Indemnification

To the extent permitted by law, you are responsible for losses or claims caused by your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

19.Changes to These Terms

We may update these Terms to reflect changes to our services, operations, or legal obligations.

Updated Terms will be posted on this page with a revised effective date. Changes will not reduce rights that already apply to completed purchases.

20.Severability

If any provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21.Governing Law

These Terms are governed by the applicable laws of Ontario and the federal laws of Canada, without limiting any mandatory consumer rights available to the customer.

22.Contact Us

Questions concerning these Terms may be directed to:

TSG

Business Address: 305 Milner Ave #700, Scarborough, ON M1B 3V4, Canada

Telephone: +1 (855) 265‑6683

Email: paulnihez@gmail.com