Contact Us

Contact Us

Thank you for visiting TSG. Our customerservice team is available to assist you with product information, orders, payments, delivery, tracking, refunds, and other storerelated questions.

 

Contact Information

Store Name: TSG

Business Address: 305 Milner Ave #700, Scarborough, ON M1B 3V4,Canada Telephone: +18552656683

Email: paulnihez@gmail.com

 

CustomerService Hours

Monday–Friday: 9:00 AM–6:00 PM

Saturday–Sunday: 10:00 AM–4:00 PM

Time Zone: Eastern Time (EST/EDT), Ontario, Canada (UTC5 standard time / UTC4 daylight saving time)

 

We normally respond to email inquiries within 24 hours. When contacting us about an existing order, please include your full name, order number, and the email address used during checkout.

 

Delivery Assistance

All eligible orders include free delivery and free return shipping. Orders will be processed within 1–15 business days after order confirmation, and delivered within 1–15 business days after shipment.

If your order has not arrived within the stated delivery period, contact us so we can investigate the shipment.

 

Refund Assistance

If you are not satisfied with your purchase for any reason, contact us within 15 days after delivery to request an unconditional refund.

Please include your order number so our team can locate the transaction and assist you promptly.