Contact Us
Contact Us
Thank you for visiting TSG. Our customerservice team is available to assist you with product information, orders, payments, delivery, tracking, refunds, and other storerelated questions.
Contact Information
Store Name: TSG
Business Address: 305 Milner Ave #700, Scarborough, ON M1B 3V4,Canada Telephone: +18552656683
Email: paulnihez@gmail.com
CustomerService Hours
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: 10:00 AM–4:00 PM
Time Zone: Eastern Time (EST/EDT), Ontario, Canada (UTC5 standard time / UTC4 daylight saving time)
We normally respond to email inquiries within 24 hours. When contacting us about an existing order, please include your full name, order number, and the email address used during checkout.
Delivery Assistance
All eligible orders include free delivery and free return shipping. Orders will be processed within 1–15 business days after order confirmation, and delivered within 1–15 business days after shipment.
If your order has not arrived within the stated delivery period, contact us so we can investigate the shipment.
Refund Assistance
If you are not satisfied with your purchase for any reason, contact us within 15 days after delivery to request an unconditional refund.
Please include your order number so our team can locate the transaction and assist you promptly.